Privacy Policy

Welcome to Content Colin. Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our website and services.

This website and its services are operated by Content Colin Ltd (“Content Colin”, “we”, “us”), [registered in England and Wales under company number 14642040, with its registered office at Richard House, 9 Winckley Square, Preston, Lancashire, PR1 3HP]. We are the data controller responsible for your personal information. If you have any questions about this policy or how we handle your data, you can contact us at colin@contentcolin.com.

1. Information We Collect

Personal Information: When you contact us or sign up for our services, we may collect your name, email address, phone number, business details, and payment information.
Account and Content Data: Information you provide to operate the service, including social media account connections and the content you schedule or publish through the platform.
Usage Data: Information on how you use our website, including your IP address, browser type, device information, and pages visited.

2. How We Use Your Information and Our Legal Basis

We process your personal information on the following legal bases under UK GDPR:

To provide and manage our services — necessary for the performance of our contract with you.
To communicate with you about your account, transactions, and support requests — performance of our contract.
To improve our website and services, and to ensure security — our legitimate interests in operating and developing our business.
To send marketing communications — your consent, which you may withdraw at any time.
To comply with legal obligations, including tax and accounting requirements — compliance with a legal obligation.

3. Sharing Your Information

We do not sell your personal information. We share it only as necessary, including:

With service providers who help us operate our website and deliver our services, including payment processing, hosting, data storage, automation, and analytics. These include providers such as Stripe, Amazon Web Services, and other processors bound by appropriate data protection terms.
With advertising and analytics partners, including Google and Meta (Facebook), where you have consented to advertising cookies. These partners may process your data as independent controllers for their own advertising purposes.
With the social media platforms you connect to your account, in order to publish or schedule content on your behalf at your direction.
With our partner programme platform (Tolt) where relevant to administering referrals.
When required by law, or to establish, exercise, or defend our legal rights.

4. International Transfers

Some of our service providers are located outside the UK. Where personal information is transferred outside the UK, we ensure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement (or the UK Addendum to the EU Standard Contractual Clauses).

5. Data Retention

We keep your personal information only for as long as necessary for the purposes set out in this policy. In general, we retain account data for the duration of your subscription and for a reasonable period afterwards, and we retain financial and transaction records for at least 6 years to meet HMRC and accounting requirements. When data is no longer required, we securely delete or anonymise it.

6. Cookies

Our website uses cookies and similar technologies to operate the site, understand how it is used, and measure the performance of our advertising. We use the following categories of cookies:

Strictly necessary cookies — required for the website to function. These do not require consent.
Analytics cookies — set by Google Analytics to help us understand how visitors use our website so we can improve it. These are only set with your consent.
Advertising and marketing cookies — set by Google Ads and the Meta (Facebook) pixel to measure ad performance and show you relevant advertising. These are only set with your consent.

Non-essential cookies, including the analytics and advertising cookies above, are only placed after you give consent through our cookie banner. You can change or withdraw your consent at any time using the banner, and you can also control cookies through your browser settings, though disabling some cookies may affect the functionality of our website.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under UK data protection law, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Restrict or object to our processing of your information.
Request the transfer of your information (data portability).
Withdraw consent at any time, where we rely on consent.

To exercise any of these rights, please contact us at colin@contentcolin.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you are unhappy with how we have handled your data, though we would appreciate the chance to address your concerns first.

9. Changes to This Policy

We may update this policy occasionally. We will notify you of any significant changes by posting the new policy on our website.

10. Contact Us

If you have any questions about this privacy policy, please contact us at colin@contentcolin.com.