Terms

Last updated: 26 October 2026

These terms apply to your use of the Content Colin website and services, provided by Content Colin Ltd, registered in England and Wales under company number 14642040, with its registered office at Richard House, 9 Winckley Square, Preston, Lancashire, PR1 3HP (“Content Colin”, “we”, “us”).

By creating an account or subscribing to a plan, you agree to these terms. If you’re accepting them on behalf of a business, you confirm you have authority to do so.

1. Who Our Service Is For

Content Colin is for businesses, sole traders and organisations, not for personal or household use. By subscribing, you confirm you’re using the service for business purposes.

2. The Service

Content Colin is a subscription service that creates social media posts, blog articles and images for your business, and publishes them to the accounts you connect.

Content is created automatically. It’s based on your website, the information you provide and the settings you choose. Content is not reviewed by our team before it’s published.
You choose how involved you are. You can let posts publish automatically, or review, edit, reschedule or remove any content before it goes out.
Plan allowances. Your plan sets how many social posts and blog articles are created each week or month. Unused allowances don’t carry over.
Changes to the service. We regularly improve Content Colin and may add, change or remove features. We won’t materially reduce the core service you pay for without notice.
Managed services. Any managed or done-for-you service we provide is agreed separately and may have its own terms.

3. Your Account

You must give us accurate information and keep your login details secure.
You’re responsible for all activity on your account.
You must have the right to connect any social media, Google or website account you link to Content Colin.

4. Subscriptions and Payment

Billing. Plans are billed monthly in advance from the date you subscribe, using the payment method on your account. Payments are processed by Stripe.
Auto-renewal. Your subscription renews automatically each month until you cancel.
Prices and tax. UK prices are shown excluding VAT, which is added at the applicable rate. Prices shown in US dollars exclude any local sales taxes, which you’re responsible for where applicable.
Failed payments. If a payment fails, we may pause content creation and publishing until it’s resolved, and may cancel your subscription if it remains unpaid.
Price changes. We may change our prices. We’ll give you at least 30 days’ notice before a change affects your subscription, and you can cancel before it takes effect.
Refunds. Payments are non-refundable, including for partial months, except where required by law.

5. Changing or Cancelling Your Plan

Plan changes. You can upgrade or downgrade at any time. Changes take effect from your next billing date.
Cancelling. You can cancel at any time from your account or by contacting us. There’s no notice period. Your plan stays active until the end of your current billing period and you won’t be charged again.
After cancelling. Content already scheduled before the end of your billing period may still publish unless you remove it. We may keep your account data for a period after cancellation as described in our Privacy Policy.

6. Your Responsibilities for Content

Because content is created automatically and published to your accounts:

You’re responsible for what’s published on your accounts, whether you reviewed it or not. If you use automatic publishing, you accept that content will go live without review by you or us.
Check anything factual or regulated. You’re responsible for making sure content is accurate and complies with laws and rules that apply to your business, such as advertising rules, financial promotion rules, health claims or product safety and compliance markings.
Use your settings. Tell Colin what to avoid or always include, and keep your business information up to date. Content is only as accurate as the information it’s based on.
Tell us about problems. If something is published that shouldn’t have been, remove it from your account and let us know.

7. Content and Materials You Provide

You keep ownership of everything you give us, including your logo, images, briefs and website content.
You give us a licence to use these materials to provide the service to you.
You confirm you have the rights to everything you upload. If you upload photos of people, you confirm you have their permission to use their image in content published for your business.
You must not upload or ask us to create content that is unlawful, misleading, defamatory, discriminatory, infringes anyone’s rights, or breaks the rules of the platforms you publish to.

8. Ownership of the Content We Create

Once paid for, content created for your account belongs to you, and you can use it however you like, during and after your subscription.
Because content is created automatically, similar wording or images may occasionally be produced for other customers. We don’t guarantee content is unique.
Images selected from stock libraries are licensed under that library’s terms.
Content Colin, our software, templates and branding remain our property.

9. Third-Party Platforms

We publish through platforms such as Facebook, Instagram, LinkedIn, X, Google Business Profile, WordPress, Wix and Shopify. We don’t control these platforms.
Platforms may change their rules or features, limit access, or experience outages, and connections can expire. If this happens, we’ll do our best to restore publishing, but we’re not responsible for posts that fail or are delayed as a result.
If a connection expires, we’ll let you know so you can reconnect it.
Your use of each platform remains subject to that platform’s own terms.

10. Suspension and Termination by Us

We may suspend or close your account, with notice where reasonably possible, if:

you breach these terms or a connected platform’s rules,
payment remains outstanding, or
your use puts the service, other customers or connected platforms at risk.

If we close your account for reasons other than your breach, we’ll refund any prepaid fees for the unused part of your billing period.

11. Availability

We aim to keep Content Colin running smoothly, but we don’t guarantee it will always be available, error-free or uninterrupted. We may need to pause the service for maintenance or updates.

12. Limitation of Liability

Nothing in these terms limits liability that can’t be limited by law, such as for death or personal injury caused by negligence, or fraud.
We’re not liable for loss of profits, revenue, business, goodwill or data, or for any indirect or consequential loss.
We’re not liable for the consequences of content published to your accounts, or for the acts or failures of third-party platforms.
Our total liability to you in any 12-month period is limited to the fees you paid us in that period.

13. Confidentiality and Data

We keep your business information confidential and use it only to provide the service, except where required by law. Our Privacy Policy explains how we handle personal data.

14. Existing Customers

If you subscribed to a plan that’s no longer offered, your plan allowances and price stay as agreed when you subscribed. All other parts of these terms apply.

15. Changes to These Terms

We may update these terms. We’ll post the new version here and update the date at the top. For significant changes, we’ll notify customers by email at least 30 days before they take effect. Continuing to use the service after that date means you accept the updated terms.

16. Governing Law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any disputes.

17. Contact Us

https://api.whatsapp.com/send?phone=443330110150Questions about these terms? Email colin@contentcolin.com or message us on WhatsApp.